| Dear Valued Client, We just wanted to let you know that we are currently experiencing a shortage of D10 and D10 Turbo industrial sliding gate operators, mainly due to there being insufficient stock of the electrical motors used in these systems.|
Why the shortage?
Unfortunately, several factors conspired to create the present situation.
Firstly, a sudden upsurge in demand led to our contingency stock being depleted much quicker than anticipated. As you know, there was recently an outbreak of xenophobic violence in certain parts of the country, and, sadly, truck drivers were targeted in these attacks, making delivery of stock all but impossible without compromising the safety of the drivers. Thankfully, the situation seems to have been contained for the moment, but the shockwaves that it sent through the country’s economy are only now starting to subside.
A final bit of misfortune struck when a ship carrying stock of the motor was waylaid by a severe storm en route to our shores, with physical and IT infrastructure troubles at the port causing further delays.
What are we doing to fix it?
While these events are indeed highly regrettable, we will not allow them to deter us from providing you with the world-class service you have come to expect from Centurion Systems. We can confirm that, after a few delays, we have received stock of the motors and production has already started. Our production team will be working throughout the weekend to build up stock, and a special delivery to get units to the outlying areas has been scheduled for Monday, the 30th September.
To quote a famous saying, the best-laid plans of mice and men often go awry, and, try as one might, it is extremely difficult to plan for every eventuality in this increasingly volatile and uncertain world. That being said, we commit to creating higher levels of safety stock going forward.
We apologise for the inconvenience caused, and thank you for your understanding and support. Kind regards,
The CENTURION Team