Terms & Conditions

A1 Gate Motor Terms & Conditions

Quotations:

a. Are valid for the period stated on the document.

b. Product prices can change within this period without notice.

c. Price updates are done on the 1st day of every month and a Quotation review should be requested after this date.

d. a Standard booking deposit of 60% is required in order to be booked for installation.

e. Quotation to deliver products should be paid in full prior to delivery unless otherwise agreed upon.

f. Please never assume something is included in the Quote – If it’s not on the quote it is not included.

Product Sales:

a. No return policy invoked on products that are installed. 

b. Products will remain the property of A1 Gate Motor until paid in full.

c. Any Due invoices (7 days from the date of invoice) will carry a R150.00 monthly administration fee.

d. Due invoices more than 30 days will be subject to a 19.5% recurring interest on outstanding balance.

Payments:

a. We Accept Online Payments via PayFast, Direct Bank Transfer (EFT) or CASH.

b. Cash deposits to our Account carries a cash deposit fee and will be for the cost to the customer.

c. Booking Deposits strictly EFT. Invoice balance due Immediately after installation.

Deliveries:

a. Invoice must be paid in full and funds cleared into our FNB Account and only then will be dispatched for delivery.

b. Free delivery within Gauteng are done within 1-3 business days during operating hours (no exceptions)

c. Same day delivery for Gauteng is offered only if the full amount been paid and cleared before 12pm that same day.

d. In the case where no one is available to take delivery a redelivery fee R250.00 will apply.

e. Only orders over the amount of R1000.00 qualifies for Free delivery within Gauteng.

Installations:

a. A1 Gate motor will not be liable for any loss or damages during the installation / maintenance of any equipment.

b. All animals should be contained during installation period.

c. It is the homeowner’s duty to inform the installer of any water and electrical underground or in walls.

d. No painting will be done of any sort unless specifically quoted for.

e. Welding will be touched up with black rust proof coating.

f. We allow the customer to request changes to the installation within reasonable question within 3 days.

g.  All building rubble removal is for the customer’s account.

h. Disposal of replaced equipment is for the customer.

Warranties:

a. Any Warranty claim MUST be accompanied by a paid in full  original Invoice / Receipt.

b. No warranty will be honored where payment is due.

c. Workmanship (installation) warranted for 6 months from the date of invoice.

d. All products come with a manufacturer’s warranty (please refer to product documentation).

e. a Service fee will apply when A1 Gate Motor represent the customer in order to claim a warranted product from the manufacturer.

f. Batteries of any size or make does NOT carry any warranty of any kind.

g. Products damaged by Electrical surges or flooding or any other acts of nature will not be covered by any warranty.

h. Any products found to be handled or worked on by an uncertified technician will be deemed void.

i. Manufacturer Repaired equipment carry a 3 month warranty.

j. Service call repaired motor does not carry any kind of warranty unless otherwise stated. In the case where the repaired motor fail within 7 days due to the same fault a comeback repair will be carried out.

k. Successful claims will be carried out in a timely manner within working hours.

Damage Reports:

a. In order to submit a damage report for any item, a complete bench testing and diagnostics will have to be performed at the cost of the applicant. On site testing and diagnosis should ALWAYS be performed prior to replacement claim.

Operating hours:

Monday to Friday: 8am to 5pm

Mail us for further clarification at admin@a1gatemotor.co.za